Items may be returned within 30 days from the date of purchase for store credit. Items must be unworn, in their original condition (with tags attached), and with proof of purchase to be eligible for return. Once you return is approved, we will need to receive your parcel within 14 days for your credit to be processed.

TRUE does not cover the cost of return postage. We recommend purchasing tracked postage so you can trace your return; TRUE does not assume responsibility for lost parcels.

Earrings are not able to be returned for hygiene reasons. Items purchased on sale are not eligible to be returned.

We do not offer refunds unless the item is deemed faulty due to the manufacturing process. Under consumer law, ‘TRUE’ reserves the right to assess and determine fault within a product prior to processing a refund.

We are not able to offer exchanges online at this time.

The below items are not able to be returned. Under consumer law a return will be accepted if a good is deemed faulty due to the manufacturing process.- Earrings (not able to be returned due to hygiene reasons)- Sale items- Other promotional items

Please see the returns policy before processing your return, as some exclusions apply!

Please email hello@truejewellery.com and include the following details:

- full name, number and address

- order number

- order confirmation email

- reason

Your items must be returned unworn and in their original condition

Returns will be issued with a store credit once the return has been processed.

We will contact you once we process your return!

Once your return is delivered to our studio, it may take up to 2 weeks to process. Please be patient with us!

Store credits work the same as a gift card! You will receive your credit note to the email used to complete the original purchase. Your unique credit note number will have an expiry of 3 years!

You will need to enter the credit note number in the ‘gift card or discount code’ section at checkout.

Please ensure to send back the correct and complete item(s) for your return. Due to logistics TRUE cannot reship or store non-TRUE items mistakenly sent as returns.

Any order placed with a third-party payment company will not be affected by exchanges or credits. If an order is required to be refunded due to fault, the amount refunded will be processed using your original payment method (using the linked bank account/debit card associated with the third-party provider).