By purchasing from TRUE you are agreeing to all terms and warranties as advised on our website - these are a condition of sale and are compliant with Australian consumer law.

All TRUE pieces come with a warranty of three (3) months. Our warranty is only valid if the jewellery is proven by our independent jewellers to be defective due to the manufacturing process. Your TRUE warranty does not cover loss, changes in appearance, gradual degradation, damage, breakage due to wear and tear or improper use or storage of your jewellery. Replacement or repair is at the sole discretion of TRUE. When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.

All goods purchased from this website come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality.

The goods will not be of acceptable quality if such goods:

(a) are not fit for all the purposes for which goods of that kind are commonly supplied;
(b) are not acceptable in appearance and finish;
(c) have defects;
(d) are unsafe; or
(e) are not durable.

Subject to any rights you may have under the non-excludable guarantees under the Australian Consumer Law, we may impose fees payable by you in relation to any repair/service not covered by the guarantees under the Australian Consumer Law or the three month limited warranty.

The three month limited warranty excludes, to the extent permitted by law, damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution, improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance, loss (including lost stones) or any other type of use causing deterioration.

To the extent permitted by law (including Australian Consumer Law), TRUE reserves the sole right to judge whether or not an item of jewellery has been subject to ordinary wear and tear.

When a good is repaired under the original contractual warranty term, only the remaining term of the original contractual warranty will continue to apply.